Tour operator offer's comparison app
Once again we had the pleasure to co-work with Rainbow Tours team on one of the tour operator’s IT projects. Together we’ve prepared a web application, that allows sellers and helpline workers to present custom offers in a personalised form and generate them especially for travel agency’s client.
What goals Rainbow wanted to accomplish?
Rainbow decided to come across travel agencies clients expectations and give them possibility to receive personalised offers of their dream vacations in an easy and accessible way. Thanks to this project, Rainbow’s clients can get trip offers that are customised to their needs and expectations, regardless whether they prefer traditional (PDF printout) or more modern approach (view of dedicated offer in a web browser after clicking on generated for the client special url address).
Additionally clients can get permanent access to offers comparison, that were generated especially for them by travel agency’s or call center’s worker. Client has insight to the offer’s details anywhere and anytime - he just has to open his personal url address, that he got from Rainbow worker. Additionally offers are assigned to particular salesman, that supports the client, which allows for him to contact his customer assistant directly and feel well taken care of.
“Offer's comparison app” is also a great tool for Rainbow’s sales network. Preparing offers in the form of personalised documents and links, allows agents and helpline workers better reach clients with selling message.
What were the project’s technical assumptions?
As a part of project’s implementations both Rainbow and eEngine teams had to cooperate tightly with each other. Client’s team had to take care of delivering data needed to generate tour offers through Rainbow system’s API. We took care of:
- adjusting graphic design to visual identity of R.pl;
- preparing front layer of application;
- preparing containerisation (Docker implementation);
- implementation of mechanism to generate offers viewed in web browser and in PDF file.
Generating mechanism downloads data regarding offers from Rainbow’s API. Next, according to settings that user chose, it generates PDF document with an offer. Salesman can save it or send directly to the client dedicated url address to the offer via systemically generated e-mail. It all translated into the desirable aim: offer generated this way gets unique url link and additionally there is a possibility to personalise offer for the exact tour agency’s client.